AutoShot support
For help with AutoShot or its ChatGPT integration, contact Hristo Lilkin at hristo@autoshotapp.com.
Connecting your account
Use the same AutoShot account in ChatGPT and on the website. If processing is unavailable, check that you allowed the photo-processing permission. Reconnect if permission was not granted. Email codes are entered only on the AutoShot sign-in page; never share them in chat.
A photo is still processing
Ask for the status of the existing job. Do not repeatedly submit the same photo as a new request. Failed processing jobs refund the reserved credit; status checks do not charge another credit.
A download link expired
Ask ChatGPT to retrieve the photo again for a new link, or open your AutoShot history. Results are retained for up to seven days and download links last one hour. Use the photo card’s download control.
Logo and license plates
Manage your logo and saved plate settings on the branding page. Return to ChatGPT and refresh settings. Logo treatment needs a saved logo. Inspect any plate treatment before using the photo.
Processing is unavailable
Processing needs available entitlements and an original JPEG, PNG or WebP attachment, no larger than 25 MiB. If an attachment expired, attach the original again. You can still explore backgrounds and view your settings.
Contacting support
Include the approximate time, background choice and error message. If you have a processing job reference, include it. Do not send passwords, verification codes, access tokens or signed download links. Share an example photo only if you have permission to do so.